FREQUENTLY ASKED QUESTIONS
Absolutely! We guarantee that you will receive the same product as pictured. Our commitment is to provide you with a seamless and satisfying shopping experience.
You can conveniently view your sales receipt by logging into your account on our website. Once logged in, navigate to the 'Orders ' section. There, you'll find a detailed record of your transactions, including downloadable copies of your sales receipts. If you have any difficulty locating your receipt or need further assistance, feel free to reach out to our customer support team, and we'll be happy to help!
To initiate a return, simply follow these steps:
- Log in to your account on our website.
- Navigate to the 'Orders ' section.
- Locate the specific order containing the item you wish to return.
- Select the item and follow the provided instructions for returns.
- Complete the return request form, providing any necessary details.
Once your return request is submitted, our team will review it promptly and guide you through the next steps. If you encounter any issues or have questions, feel free to contact our customer support for assistance. We're here to ensure a smooth and hassle-free return process for you."
We accept various payment methods, including credit/debit cards, PayPal. You can find the full list of accepted payment methods at checkout.
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.
Unfortunately, orders cannot be modified or canceled once they are placed. Please double-check your items and shipping details before completing your purchase
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the respective courier's site or you can Log in to your account on our website and Navigate to the 'track order' section.
Yes, we prioritize the security of your information. Our website uses encryption technology to safeguard your personal and payment details. For more details, please refer to our Privacy Policy.
You can contact our customer support team through the 'Contact Us' page on our website or by emailing support[eclipseecholtd@gmail.com]. We aim to respond to inquiries within 24 hours.
We apologize for any inconvenience. Please contact our customer support team immediately with your order number and photos of the damaged or incorrect item, and we will assist you in resolving the issue.
Our return policy allows you to return items within a specified period after receiving your order. Visit our 'Returns & Exchanges' page for detailed information on initiating a return.
Yes, we deliver the product to this countries
- USA
- KSA
- UAE
Customs duties and taxes may apply to international orders and are the responsibility of the recipient. Please check with your local customs office for more information.
If an item is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Alternatively, explore similar products on our website.
You can easily unsubscribe from our newsletter by clicking the 'Unsubscribe' link at the bottom of any newsletter email. Alternatively, you can manage your email preferences in your account settings.
Yes, we are dedicated to ethical practices. Our products are cruelty-free, and we prioritize sourcing materials responsibly
